Southampton Airport Special Assistance and Facilities

Facilities for those that require Special Assistance

Southampton Airport is all located on one level making access easy for all travelling passengers.

Facilities for those travelling with a disability include:

  • Lifts to the second floor (Departure lounge).
  • Induction loops amplify announcements or conversations for passengers wearing hearing aids.
  • Payphones are located at low level and are adapted for hearing aids
  • Text pay phones available in the main concourse and the departures lounge.
  • All airport directional signage is black on yellow to provide optimum contrast for the visually impaired
  • Unisex accessible toilets are provided on the main concourse and within the departures lounge.
  • Reserved seating areas are available for special needs passengers with space for wheelchairs, arm rests and induction loops
  • Clearly signed blue badge parking is available in the Short Stay car park located close to terminal access route

For further help or advice concerning your travel arrangements please contact the airport information desk on 0344 481 7777.

Current actions the airport are taking to improve the journey for disabled passengers

Southampton Airport have recently been working closely with a number of organisations and charities to help improve the customer journey for those requiring extra assistance. They are particularly keen on upping the assistance available to those with hidden disabilities with thanks to organisations such as Dementia Friends, National Autism Society and Guide Dogs for the Blind.

Just in 2019, in partnership with Supporting Minds Cousnualtoy, they launched the programme Southampton Airport CARE. This programme provides training for their staff to be more mindful and conscious of mental wellbeing, so they can assist the passengers and help the passengers in the best way possible.

Tips for Disabled Air Passengers

– If you require assistance in the airport and onboard your flight, please inform your airline at least 48 hours in advance to make sure the necessary arrangements can be put in place.

– Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it’s available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

– Special equipment can be used to assist getting on and off the aircraft. It is advised to let the airport know in advance before getting on the flight in order to confirm that special assistance will be on hand.

help is available

Further reading

Airport Parking Shop have a wide selection of informative articles on flying with various disabilities and impairments that you may find interesting. Have a look below at some of their spotlight pieces:

Travelling with a sensory impairment | Flying with Dementia | Autism and Airports | Flying with Diabetes | Mental Health and Me: Travelling with a Mental Illness | Flying after a stroke |