With all the negative publicity surrounding airports across the country and their controversial expansion plans that have been causing such a stir, it is good to see that the staff at Southampton Airport are keeping their spirits up and making headlines for a very different reason.
It has just been announced that the staff have been given the award for being the most courteous at any airport in the whole of Europe. And this is something that they seem to be pretty good at, as it is the second year in a row that they have been recognised by the award.
The award was provided by ACI (Airports Council International), which conducts a quarterly survey of over 100 airports across the world. Globally, over 200,000 passengers took part in the survey, which not only looked at staff courtesy but at all aspects of the airports, such as the boarding experience and the ease of checking-in, in order to find the winners in each category.
The courtesy category was not the only one that Southampton did well in: it was also voted the second best airport in Europe, being beaten to the top spot by Zurich. On top of that, the south-coast airport also came a fantastic fifth place in the global best airport category for airports which deal with fewer than 5 million passengers a year.
It was a case of smiles all round for the staff and management upon hearing the news. The managing director of Southampton Airport, Kevin Brown, said that they aim to place “great emphasis” on a “quick and easy experience” and “friendly service” for the passengers who pass through.